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For OTs, PTs and case managers

Occupational Therapist Referral Portal for Calgary Equipment Rentals

One referral covers it. This portal is for occupational therapists, physiotherapists and home care case managers who need a hospital bed, support surface, patient lift, lift chair, scooter or ramp in a client’s home in Calgary or the surrounding area, set up the way their notes describe.

We check the order with you, book delivery with the client or family, set the equipment up to your notes, and confirm back to you when it is in. Assessment and prescription stay with you.

Hands holding a tape measure across a bedroom doorway, with a clipboard of notes held against the frame, softly out of focus.
Measuring a doorway before equipment is chosen
Who can refer
OTs, PTs, home care case managers and nurses
What we need
Client contact, address, date needed, equipment and setup notes
After setup
We confirm back to the referring clinician
Clinical decisions
Stay with you; we don’t assess or prescribe

From referral to confirmation

  1. 1

    Send the referral

    Use the form below or phone us. Tick the equipment you recommend and put anything about placement, rails, transfer side or sling into the setup notes.

  2. 2

    We confirm with you

    We call you first to check model, size, capacity and sling against what is in stock, and to clear up anything in the notes before we speak to the client.

  3. 3

    We call the client or family

    We book a delivery time with the number you gave us, check stairs and doorways, confirm who will be home, and explain the monthly rate and how they plan to pay.

  4. 4

    Setup, then confirmation back

    We deliver, assemble and position the equipment to your notes, show caregivers how it works, then tell you what was set up and anything we noticed that you may want to follow up.

What the referral form asks for

The form collects what delivery and safe setup need, and nothing more. Required fields are the minimum for us to act; the rest save a phone call.

  • About you: name, role, organization, phone (required, so we can confirm with you first) and work email.
  • Client and delivery: client name, a client or family phone number, delivery address, community and the date needed.
  • Weight range: under 300, 300 to 450, 450 to 600, or over 600 lb. It decides which beds, lifts and chairs are safe to send.
  • Funding route, from private pay and workplace plans to WCB, AADL or Veterans Affairs Canada, or not yet known.
  • Equipment recommended, ticked from our full range, plus setup and positioning notes.
  • A consent box confirming the client or their representative agreed to share these details with us.

Specifying beds and support surfaces

Name the frame type, the capacity and the surface on top. Some beds are rated by total load (occupant, mattress, rails and accessories) with a lower maximum patient weight; compare your client against the patient figure.

For a surface, say alternating pressure alone or with low air loss, and whether it replaces the mattress or sits on it. Cycle times run roughly 8 to 25 minutes depending on model; if you need a particular setting, write it in the notes.

  • Standard full-electric: Invacare 5410IVC, 350 lb patient and 450 lb total, 80 x 36 inch sleep surface, adjustable from 15 to 23 inches, with a hand crank for power failure. Drive Delta Ultra-Light 1000 (15033), 450 lb maximum including the occupant, with a 9-volt battery in the pendant that can lower head and foot sections nine times without power.
  • Bariatric: Drive Full-Electric Bariatric Bed, 42 inch (15300), 600 lb total and 500 lb patient, bed height 18.25 to 26.25 inches. Invacare BAR750, 750 lb total including mattress and accessories and up to 675 lb patient, with width expanding from 39 to 48 inches and deck height 15 to 29 inches.
  • Low beds: decks that lower to about 9 to 10 inches from the floor. Phone us to confirm the model, capacity and whether floor mats are part of the order.
  • Drive Med-Aire Plus (14029): alternating pressure with low air loss, cycle selectable at 10, 15, 20 or 25 minutes, 20 air cells 8 inches deep, CPR valve for rapid deflation, rated 450 lb.
  • Rails: say full rails, half rails or no rails, and which side the client gets out of bed.

Specifying lifts and slings

Name the lift type, the sling style and size, and the transfers it must reach: bed, chair, commode or floor. Tell us if the base legs have to clear a dresser or bed frame.

Sling compatibility is set by the lift maker. Invacare states that only Invacare slings and accessories should be used on its lifts. If the client already owns a sling, give us its brand, style and size, and we will tell you on the confirmation call whether it suits the lift we are sending.

  • Invacare Reliant 450 (RPL450-1): 450 lb, lift range 24 to 74 inches at sling hook-up, 4.5 inch base clearance, manual base legs opening from 26.5 to 41 inches, padded swivel bar with six-point hook-up.
  • Drive Battery-Powered Patient Lift (13240): 450 lb, boom height 27.5 to 76 inches, 2 inch base clearance, overall width 25 inches closed and 41.5 inches open, 4/6-point cradle. It will not operate while plugged in to charge, which caregivers need to hear at setup.
  • Sit-to-stand: for clients who can bear some weight and take part in the transfer. Tell us the sling type (standing or transfer) and the client’s weight, and we confirm the model and its rating when we call.

Sizing a lift chair

Give us seat width and seat-to-floor height, and seat depth if the client is short or tall in the thigh. A chair that is too high leaves feet unsupported; too low and the lift does more of the work than you intended. The Pride VivaLift! Radiance (PLR-3955) comes in four sizes, all rated 400 lb, and Pride describes the backrest and footrest as moving independently.

  • PLR-3955S (Small): 20 inch seat width, 18 inch depth, 18 inch seat-to-floor.
  • PLR-3955PW (Petite-Wide): 24 inch seat width, 18 inch depth, 19.5 inch seat-to-floor.
  • PLR-3955M (Medium): 22.5 inch seat width, 21 inch depth, 19.5 inch seat-to-floor.
  • PLR-3955LT (Large/Tall): 23.5 inch seat width, 22 inch depth, 21.5 inch seat-to-floor, and it needs 21.5 inches of wall clearance behind it.
  • Golden Comforter with MaxiComfort (PR-535): 400 lb in Petite/Small, Medium, Large and Tall; the Medium/Wide is rated 500 lb with a 27 inch seat, and the Large/Wide 600 lb with a 29 inch seat. Floor to top of seat runs 20 to 23 inches depending on size.

Bridging while AADL equipment is authorized and supplied

Alberta Aids to Daily Living funds basic equipment for Albertans with a long-term disability, a chronic illness lasting six months or more, or a palliative diagnosis. Registered nurses, OTs and PTs can authorize hospital beds (palliative and full-time use only) and lifts and slings, and AADL supplies beds and lifters from its recycle inventory first.

AADL does not reimburse rentals for temporary or short-term needs, excludes pre- and post-operative use, and asks authorizers to tell clients so. The client or family pays for a bridging rental, or claims it through other benefits.

Our rentals are privately paid. We can put a bed or lift in the home now, set up to your notes, and collect it when the funded equipment arrives. Choose AADL as the funding route on the form.

What we don’t do

We don’t assess clients, recommend equipment on clinical grounds or decide whether a transfer is safe. If a caregiver asks at setup whether the client should use a sit-to-stand or a full-body lift, we refer them back to you.

At setup we cover the equipment itself: assembly, positioning to your notes, a function check, and showing caregivers the controls, charging and power-failure lowering. If we see a problem, such as a bedroom door narrower than the lift base, we tell you rather than change the order ourselves.

Before you refer

  • The client or their representative has agreed to share their details with us.
  • You have the client’s current weight and checked it against the patient maximum, not the total capacity.
  • Bed placement, rail type and exit side are written in the setup notes.
  • Sling style and size are noted, and any sling the client already owns is identified by brand.
  • Doorways and the route to the room are measured if a lift base or bariatric bed is going in.
  • Lift chair seat width and seat-to-floor height are chosen against the client, not just the weight rating.
  • The funding route is known; for a WCB claim, pre-approval is in place first.
  • The phone number you give us will be answered, and someone can be home for delivery.

Send a referral

About you (referring clinician)
Client and delivery
Equipment recommended

Share what we need to deliver and set up safely. Please leave out diagnoses and clinical history we do not need.

Questions people ask us

Can I refer a client whose AADL authorization is still in progress?
Yes. Many clients rent while the funded item is authorized and supplied. AADL will not reimburse the rental, so we explain the monthly rate to the client or family before delivery, and we collect the rental once the AADL equipment is in.
Will you call the client before you deliver?
Always, but only after we have confirmed the order with you. We call the number on the referral to book a time, check access and confirm who will be home. If we can’t reach anyone, we let you know.
What do you send back to me after setup?
We confirm that the equipment is in, what was set up (model, size, surface and sling), and anything we noticed at the home that may affect your plan, such as a tight turn into the bedroom.
My client’s injury is a WCB claim. Can they rent now and claim later?
WCB Alberta requires equipment to be pre-approved, and it requires an OT assessment for medical aids. Beds, mattresses and lift chairs must be supplied through a vendor WCB has approved. Talk to the WCB case manager before referring; we can supply a quote for their file.
What if the equipment doesn’t suit the client once you reassess?
Call us with what needs to change, such as a wider chair or a different surface. We tell you what we have in stock and arrange the exchange with the family.

Send a referral

Fill in the form below, or call if the date is close or the order needs discussion. We confirm with you before we contact your client.

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