Privacy policy

Last updated September 16, 2026

Chinook Medical Rentals rents home medical equipment. To do that we need to know who the equipment is for, where it is going and enough about the person's needs to bring equipment that is safe for them. This policy explains what we collect, why, and the choices you have. We handle personal information in line with Alberta's Personal Information Protection Act (PIPA).

What we collect

• Contact details: names, phone numbers, email addresses and delivery addresses for the renter, the equipment user and any family contact.
• Equipment details: what is being rented, the dates, the home layout and access, and the user's approximate weight so we supply equipment rated for them.
• Limited health-related details you or a clinician choose to share because they affect setup, such as a hospital discharge date, a recommended sling size or a pressure injury risk. We ask people not to send diagnoses or clinical history we do not need.
• Referral details from occupational therapists, physiotherapists, case managers and discharge planners, including their name, role and work contact information.
• Billing and funding information: how the rental is being paid for, and details needed to produce receipts for an insurer or program. The forms on this website never ask for payment card numbers.
• Basic website data such as pages visited and the type of device, if analytics are enabled.

How we use it

• To confirm, deliver, set up, service and collect rental equipment.
• To contact you, the equipment user, a family contact or the referring clinician about the rental.
• To bill the rental and provide receipts or documentation for benefits claims.
• To keep records of which equipment went to which home and when it was cleaned and inspected.

We do not sell personal information, and we do not use health-related details for marketing.

When we share it

Only as needed to provide the rental: with the referring clinician who arranged it, with an insurer, WCB or funding program when you ask us to bill or document a claim, with service providers who help run the business (for example payment processing, email and form handling) under confidentiality obligations, or where the law requires it.

Consent from referrals

When a clinician or discharge planner sends us a request, they confirm that the patient or their representative has agreed to share those details with us. You can contact us at any time to ask what we hold or to withdraw consent, subject to records we must keep for billing.

How long we keep it and how we protect it

We keep rental and billing records for as long as needed for the rental and for tax and legal record-keeping, then delete or destroy them securely. Access is limited to people who need it to deliver and service equipment.

Your choices

You may ask to see or correct the personal information we hold about you, or ask questions about this policy, by contacting us:

If you are not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner of Alberta.